Areas of work
Quality improvement is not a new concept within health and social care. However, the impetus, strategic importance and philosophies have changed and developed. Despite a decrease in mortality from cancer, heart disease, and stroke and an associated increased life expectancy, there is increasing demand for health and social care services. There is an urgent need to improve the effectiveness and efficiency of health and social care services to ensure they meet the current and predicted future needs of the population.
There are some excellent examples of quality improvement programmes. However, these tend to represent pockets of innovation, as opposed to models of large scale change that is delivered across multiple settings. Our aim is to help provide the necessary impetus to develop and sustain quality improvement capacity and capability with resulting benefit for communities, patients and their families.
We focus on measurable outcomes, testing ideas and building on cycles of change. We have well-developed methods for quality improvement practice; centered around the Highland Quality Approach. We have developed significant expertise around ‘Lean methodology’ in the context of the integration of health and social care in different settings, establishing what works best where and improving sustainability of delivery.