September 4, 2018

Guest Blogger Audrey Henderson is an Information Analyst for the Information Services Division (ISD) of NHS. She works for the Local Intelligence Support Team (LIST); providing data support to Health and Social Care Partnerships and GP clusters for Improvement work acr...

July 16, 2018

NHS Near Me is a new NHS Highland service which aims to provide NHS care as close as possible to patients’ homes.

The creation of NHS Near Me highlights two key areas:

  1. Delivering person-centred care.

  2. Applying a systematic quality improvement approach to developi...

August 1, 2017

NHS Highland recognises the importance of recognising excellence.  Our Quality Award Scheme is designed to reward and promote excellence.

Nominations are received from staff, patients, carers and the wider public for an individual or team employed by NHS Highland, or wo...

July 1, 2017

The blue Highland Quality Triangle provides a concise summary of the unique approach to quality that we have developed.  It starts with the individual patient or client as the focus, based on a vision to deliver "better health, better care and better value".  Better he...

June 30, 2017

Our journey around the implementation of lean production methods has drawn on pioneering work by the Virginia Mason Institute in Seattle and their passion that "Zero-Defect Health Care Is Achievable".

The application of "Zero Defects" has to start with the individual...

Please reload

Our Recent Posts

HI3 Launch 23 August 2018

September 4, 2018

Bringing Care Closer to Home

July 16, 2018

NHS Highland Quality Award Scheme

August 1, 2017

Please reload


Please reload

01463 279298

Centre for Health Science
Old Perth Rd

©2017 by Highlands and Islands Improvement Institute. Created by Hugo van Woerden using