01463 279298

Centre for Health Science
Old Perth Rd
Inverness
IV2 3JH

©2017 by Highlands and Islands Improvement Institute. Created by Hugo van Woerden using Wix.com

June 30, 2017


Our journey around the implementation of lean production methods has drawn on pioneering work by the Virginia Mason Institute in Seattle and their passion that "Zero-Defect Health Care Is Achievable".

The application of "Zero Defects" has to start with the individual...

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